Data Deletion Policy

This Data Deletion Policy ("Policy") explains how an individual or client may request the deletion of personal data held by Techsolace Studios("Techsolace", "we", "us", or "our"), a digital product studio operating from Jaipur, Vizag, Bengaluru, and Kolkata, India, and Melbourne, Australia, and how Techsolace processes such requests. This Policy applies to personal data collected through the website at https://techsolace.in (the "Website"), through enquiry and contact forms, and through the custom software, SaaS platforms, and CRM systems that Techsolace builds, hosts, or operates for its clients.

This Policy supplements, and must be read together with, the Techsolace Privacy Policy and Terms of Service. It is issued in furtherance of Techsolace's obligations under the Digital Personal Data Protection Act, 2023 ("DPDP Act"), Section 43A of the Information Technology Act, 2000 read with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the data-deletion and account-removal requirements of platforms integrated by Techsolace, including those of Meta and Google.

Techsolace handles personal data in two distinct capacities, and the deletion process differs accordingly:

• As a Data Fiduciary: in respect of personal data Techsolace itself collects and controls, such as data submitted through the Website contact form (name, email, mobile number, project type, and message), client onboarding data, and marketing correspondence.
• As a Data Processor:in respect of "Service Data", meaning personal data that a client, or that client's own customers, patients, students, tenants, or employees, submits into a CRM, SaaS platform, or other system that Techsolace builds, hosts, or operates on that client's written instructions. In such cases the client is the Data Fiduciary and controls deletion decisions, and Techsolace acts on the client's instructions.

Subject to the DPDP Act and applicable law, and to the extent Techsolace acts as a Data Fiduciary in respect of your personal data, you may request that Techsolace erase personal data that is no longer necessary for the purpose for which it was collected, or in respect of which you have withdrawn your consent, unless retention is required for a legal purpose as described in Clause 6. This right operates alongside your related rights to access and correct your personal data, as set out in the Privacy Policy.

To request deletion of your personal data, please send a written request to [email protected] with the subject line "Data Deletion Request". To enable Techsolace to locate and verify your data, your request should include:

• your full name and the email address or mobile number used when the data was provided;
• a description of the personal data or the interaction concerned, for example a Website enquiry, a marketing subscription, or an account on a specific platform operated by Techsolace; and
• the nature of your relationship with Techsolace, for example a Website visitor, a prospective client, or a user of a client's platform.

Techsolace may take reasonable steps to verify the identity of a person making a deletion request before acting on it, in order to protect against unauthorised or fraudulent deletion. Techsolace may decline to act on a request where it is unable to reasonably verify the requester's identity.

Where Techsolace runs advertising or maintains business pages on third-party platforms such as Meta (Facebook and Instagram) and Google, and where such platforms associate data with you through Techsolace's integrations, you may also request deletion of that data by contacting Techsolace as described above. Techsolace will process such requests and, where applicable, initiate the corresponding deletion through the relevant platform's tools. Data held directly by these platforms under their own accounts and policies remains additionally subject to those platforms' own data-deletion mechanisms and privacy policies, which operate independently of Techsolace.

Upon receipt of a valid and verified request, Techsolace will:

• acknowledge the request within a reasonable period, ordinarily within seventy-two (72) hours;
• identify the personal data held about the requester across its active systems;
• delete or irreversibly anonymise the relevant personal data from active production systems, ordinarily within thirty (30) days of verifying the request, or such shorter period as may be prescribed under applicable law; and
• remove the relevant personal data from routine encrypted backups in the ordinary course of the backup rotation cycle, ordinarily within a further ninety (90) days, during which period the data remains secured and is not used for any active purpose.

Techsolace will confirm to the requester once deletion has been completed. Where a request cannot be fulfilled in whole or in part for a reason permitted under Clause 6, Techsolace will inform the requester of that fact and the reason.

Techsolace may retain certain personal data, notwithstanding a deletion request, where and for so long as retention is necessary to:

• comply with a legal obligation, including record-keeping obligations under the Income Tax Act, 1961, the Central Goods and Services Tax Act, 2017, the Companies Act, 2013, and other applicable law;
• establish, exercise, or defend a legal claim, or comply with an order of a court, tribunal, or regulatory or governmental authority;
• detect, prevent, or investigate fraud, security incidents, or misuse of Techsolace's systems; or
• maintain records of the deletion request itself, to the minimum extent needed to evidence compliance with this Policy and applicable law.

Where such an exception applies, Techsolace will retain only the minimum personal data necessary for the relevant purpose, will restrict its processing to that purpose, and will delete it once the purpose is fulfilled or the retention period expires.

If you are a customer, patient, student, employee, or other end user of a Techsolace client, and you wish to have your personal data deleted from a CRM, SaaS platform, or other system that Techsolace operates for that client, you should direct your request to that client, who is the Data Fiduciary responsible for your data. Upon that client's instruction, or where required by law, Techsolace will provide reasonable technical assistance to give effect to the deletion within the timelines applicable to the client. Techsolace will not independently delete a client's Service Data except on the client's written instruction or as required by law.

On termination of a client engagement, Service Data is handled in accordance with the Terms of Service and Privacy Policy, whereby Techsolace either returns the Service Data to the client or securely deletes or anonymises it within the timelines set out therein.

Deletion of your personal data may mean that Techsolace is no longer able to provide certain services, respond to enquiries, or maintain a record of prior interactions with you. Deletion does not affect the lawfulness of any processing carried out before the deletion, and does not require Techsolace to delete data that has been aggregated or anonymised such that it can no longer be associated with you.

If you are dissatisfied with the handling of a data deletion request, you may escalate the matter to the Grievance Officer, who shall acknowledge the grievance within forty-eight (48) hours and endeavour to resolve it within thirty (30) days, or such shorter timeline as may be prescribed under applicable law. You may also, where the DPDP Act so provides, approach the Data Protection Board of India once constituted.

• Grievance Officer: Pranav Kumar, Co-Founder & COO, Techsolace Studios
• Email: [email protected]

Techsolace may update this Policy from time to time to reflect changes in its practices or in applicable law. Material changes will be published on the Website. Continued use of the Website or the Services after such changes take effect constitutes acceptance of the revised Policy.

• Techsolace Studios
• Email: [email protected]
• Phone: +91 90012 67169
• Offices: Jaipur · Vizag · Bengaluru · Kolkata (India) · Melbourne (Australia)