Refund Policy

This Refund Policy ("Policy") governs cancellations, refunds, and chargebacks in respect of the digital services offered by Techsolace Studios("Techsolace", "we", "us", or "our"), a digital product studio operating from Jaipur, Vizag, Bengaluru, and Kolkata, India, and Melbourne, Australia. The services covered include, without limitation, web development, application development, SaaS development, custom CRM development, UI/UX design, brand identity, AI integration, cloud architecture, hospitality technology, and ongoing maintenance, hosting, and support subscriptions (collectively, the "Services"), whether engaged through https://techsolace.in (the "Website") or under a direct proposal, Statement of Work, agreement, or invoice.

This Policy forms part of, and must be read together with, the Techsolace Terms of Service and Privacy Policy, and is incorporated into every engagement by reference. Where a signed agreement, Statement of Work, or invoice for a specific engagement contains refund terms that differ from this Policy, those specific terms shall prevail over this Policy to the extent of any inconsistency. Client satisfaction is a priority at Techsolace, and this Policy is intended to be fair, transparent, and enforceable for bespoke, made-to-order digital services.

The Services are bespoke, custom-developed digital services created specifically for each client. Work typically begins with discovery, planning, design, and development activities that commit Techsolace's personnel, time, and resources from an early stage. Because such work is customised and cannot be resold or reused, and once time and resources have been expended they cannot be recovered, fees are generally non-refundable once work on an engagement has commenced, except as expressly provided in this Policy or in the applicable agreement. Payments made towards an engagement are treated as consideration for the reservation of capacity and the performance of work, and not as a refundable deposit, unless otherwise stated in writing.

Eligibility for a refund on a project-based engagement depends on the stage of the engagement at the time a written cancellation or refund request is received:

• Before Project Commencement. If you cancel your order in writing before any work has started, you are entitled to a full refund of amounts paid, subject only to any non-refundable third-party charges already incurred on your behalf and any non-recoverable payment gateway fees.
• After Project Start. Once work has commenced, refunds are considered only in respect of specific services or milestones that have not yet been delivered, and any refund will be calculated net of the resources, personnel time, and costs already expended by Techsolace up to the date the request is received. Amounts attributable to work already performed, milestones already delivered, and third-party costs already incurred are non-refundable.
• Completed Services. No refund is issued after the delivery of final project files, source code, designs, or other assets, except where there is a verifiable defect attributable to Techsolace, or where the delivered work materially fails to conform to the specifications set out in your agreement, Statement of Work, or invoice, and the issue has been reported in accordance with Clause 5 and cannot be remedied by Techsolace within a reasonable period.

Where a client raises a verifiable issue with a delivered Service, Techsolace's primary obligation, and the client's primary remedy, is the correction of the issue through revision, repair, or re-delivery of the affected work within a reasonable period, rather than a monetary refund. A refund, in whole or in part, will be considered only where such correction is not reasonably possible, or where the agreement expressly provides otherwise. This Clause does not limit any non-excludable statutory right described in Clause 8.

Fees for monthly or annual maintenance, hosting, or ongoing support services are non-refundable for any period already underway. If you cancel such a service, it will remain active until the end of the paid term, and no partial or pro-rata refund will be issued for the unused portion of that term.

Subscription and maintenance renewals may be cancelled prior to the applicable billing or renewal date to avoid future charges. It is the client's responsibility to submit a cancellation request before the next billing date; charges already applied for a commenced billing cycle are non-refundable. Domain registration, hosting, third-party email services, and similar recurring items procured through or on behalf of the client are governed by the terms of the respective providers and are non-refundable once purchased or renewed, save as those providers may allow.

To request a refund or report a verifiable issue, you must contact Techsolace in writing at [email protected]. For cancellation-based refund requests, the request must be submitted within seven (7) days of the date of the relevant payment and before project work has begun. For issues concerning delivered work, the issue must be reported within seven (7) days of delivery. Each request must:

• identify the service order, project, or invoice concerned, together with the payment or transaction reference;
• state clearly the reason for the request and, where an issue is alleged, describe the defect or non-conformity with reference to the agreed specifications; and
• attach any supporting material reasonably necessary for Techsolace to assess the request.

Techsolace will acknowledge each request and assess it on its merits, having regard to the work completed as at the date of the request and the terms of the applicable agreement or invoice. Where a refund is approved, it will ordinarily be processed to the original payment method used for the transaction within a reasonable period following approval, subject to the processing timelines of the relevant bank or payment gateway. Techsolace does not control, and is not liable for, delays attributable to banks or payment intermediaries.

Notwithstanding any other provision of this Policy, refunds will not be issued in the following circumstances:

• dissatisfaction arising from factors outside Techsolace's scope of work, including client-side technical issues, client-supplied content or third-party integrations, or a change of mind after significant project progress has been made;
• delays or failures caused by the client, including failure to provide required content, access, approvals, or feedback within a reasonable time, or failure to make payments when due;
• amounts corresponding to work already performed, milestones already delivered, custom development already carried out, or licences, fonts, stock assets, or third-party tools already procured for the engagement;
• payment gateway charges, currency conversion charges, and bank fees, which are non-recoverable; and
• engagements governed by a custom contract or special offer that expressly specifies separate, overriding refund terms, in which case those terms apply.

If you believe you are entitled to a refund, you agree to first raise the matter with Techsolace in accordance with this Policy before initiating any chargeback, payment reversal, or dispute with your bank or card issuer. Initiating a chargeback in respect of legitimately rendered Services, without first exhausting the process in this Policy, may be treated as a breach of the Terms of Service, and Techsolace reserves the right to suspend or terminate ongoing Services and to recover the disputed amount together with any associated costs, without prejudice to its other rights and remedies at law.

Nothing in this Policy excludes, restricts, or modifies any right, guarantee, or remedy available to you under applicable law that cannot lawfully be excluded, restricted, or modified, including under the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, in India. Where you deal with Techsolace as a consumer, your statutory rights operate in addition to, and are not diminished by, the terms of this Policy.

This Policy is governed by the laws of India. Any dispute arising out of or in connection with this Policy shall be subject to the dispute resolution and jurisdiction provisions set out in the Techsolace Terms of Service, including any arbitration clause and the exclusive jurisdiction of the courts at Jaipur, Rajasthan, and without prejudice to any statutory right to approach a consumer forum of competent jurisdiction.

Techsolace may update this Policy from time to time to reflect changes in its practices or in applicable law. The version of this Policy in force on the date of your payment governs that transaction. Material changes will be published on the Website, and continued use of the Services after such changes take effect constitutes acceptance of the revised Policy.

For any question, dispute, or grievance relating to a refund, please contact the Grievance Officer, who shall acknowledge the request within forty-eight (48) hours and endeavour to resolve it within thirty (30) days, or such shorter timeline as may be prescribed under applicable law.

• Grievance Officer: Pranav Kumar, Co-Founder & COO, Techsolace Studios
• Email: [email protected]

• Techsolace Studios
• Offices: Jaipur · Vizag · Bengaluru · Kolkata (India) · Melbourne (Australia)